Availability
99.9% platform availability target, measured excluding planned maintenance, reported per terminal, per group and per institution.
Gen ATM / Monitoring
Know before the branch calls.
Device status at XFS level, cash counted per cassette, journals synchronised centrally, and alerts that carry a severity, a route and a clock.
Devices
Status from the device, not from a ping.
A terminal answering on the network tells you nothing about whether it can hand over cash. XFS-level status covers the reader, the dispenser, the depositor, the recycler, the printer and the EPP separately.
In service
Threshold reached
Out of service
Supervisor mode
Cash
Cassette tracking across three unit types.
ATM-2210 · Aden Branch
In service
C1 · USD 1000
0 %
C2 · USD 500
0 %
C3 · USD 250
0 %
R1 · recycler
0 %
- Withdrawal cassettes: currency, denomination, level, threshold, time-to-empty
- Depositor bins: fill level with escalation on approach to full
- Recycler units: notes in and out reconciled to a single balance
- Replenishment recognition closes the loop after a cassette swap
- Reconciliation against journal events, not against an estimate
Journal
EJ capture and central search.
- Continuous synchronisation with gap detection and backfill after a link loss
- Central search by PAN, terminal, free text or time window
- Retention policy per institution, with export for dispute handling
- PAN masked across screens, reports and exports; full value never leaves the vault
- Device events, supervisor entries and replenishments recorded beside transactions
Alerts & SLA
Severity, route, clock.
SEV-1Terminal out of service · dispenser fault · branch outagepage on-call · 15 min
SEV-2Cassette below threshold · deposit bin near full · EJ gapcash ops · 1 h
SEV-3Printer low · reader retries rising · configuration driftdaily queue
SEV-4Informational · supervisor entry · replenishment loggedreport pack
Report pack
Scheduled and on-demand: availability, transaction mix, decline reasons, cash usage, replenishment history, device fault frequency.
Routing
Rules carry severity, destination and escalation path. Routing is configuration per institution and per region.
Next step
Bring your estate onto one console.
Send us your terminal mix, cassette configuration and per-ATM currency plan. We will come back with a driving and monitoring design, a sizing note and a delivery schedule.