Gen ATM NGK 2.0 · ATM Management Solution
Every terminal driven, every cassette counted, every journal line searchable — from one console, in English and Arabic, inside your own data centre.
Act I · The wall
Terminals arrive as tiles. Status comes from XFS at device level, not from a ping — so a terminal that is reachable but cannot dispense reads as out of service, which is what the branch manager actually needs to know.
Act II · Driving
Screen flows, keys, timers and device commands are configuration, not code. The same state machine runs an NCR withdrawal and a GRG deposit; the difference is a profile, so adding a model to the estate is a configuration task rather than a release.
NCR and GRG terminals are driven from the same engine with vendor profiles for device capability, EJ format and cassette layout. Withdrawal, depositor and recycler units are all first-class.
Your card stays in the reader until the transaction completes.
تبقى بطاقتك في القارئ حتى اكتمال العملية.
Act III · Cash
Every cassette reports currency, denomination and level. Thresholds raise, route and escalate on their own — replenishment is recognised automatically, so the count you are looking at is the count in the machine.
Marker on each track is the configured threshold. Levels below it raise an alert against the SLA clock; deposit bins escalate on fill, not on empty.
Cash management works from the terminal's own device counters, reconciled against journal events. Replenishment recognition closes the loop, so a cassette swap does not leave the console reporting yesterday's level.
Act IV · The journal
Journals synchronise from every terminal into one store. Search by card, by terminal, by text, by window — a disputed withdrawal is a query, not a site visit.
EJ capture runs continuously and independently of the transaction path, so a terminal that loses its link still returns a complete journal when it comes back.
Act V · The path
Phase 1 is ON-US: the ATM Service drives the terminal, the card management system validates the card and the PIN inside the HSM, the issuance route applies risk and AML rules, and the core banking system authorizes and posts.
Phase 2 · OFF-US incoming
Scheme cards arrive over the certified ISO 8583 link. The issuance route resolves the BIN, applies risk and AML rules, and the transaction is acquired on your estate with clearing and settlement records generated behind it.
Phase 2 · OFF-US outgoing
The ATM Service forwards the authorization straight to the issuance route, which performs the BIN check, applies scheme FX and AML screening and sends ISO 8583 to the scheme — with a lateral consultation to the CMS for cardholder data and controls, and reversal on timeout.
Act VI · Escalation
Rules carry severity, a route and an escalation clock. Nothing sits in a queue waiting to be noticed.
Severities, routes and clocks are configuration per institution and region. Availability is measured excluding planned maintenance, against a 99.9% platform target.
The specification
NDC-based driving with state-machine execution, configurable English and Arabic screen flows, supervisor operations, and parameter and configuration download to the terminal.
Handles ON-US continuation to the card management system, forwards OFF-US outgoing authorizations to the issuance switch, and consults the CMS laterally for cardholder data, card status and per-channel controls.
Terminal master data, grouping by region and branch, in and out-of-service control, and distribution of software and configuration across the estate.
XFS-level status for every device, with per-cassette currency, denomination and thresholds across withdrawal, depositor and recycler units.
EJ synchronisation from the terminal, central text and card search, retention policy, and automatic recognition of replenishment events.
Threshold and event rules with severity, routing and escalation; availability measured excluding planned maintenance; a scheduled report pack on top.
The suite
Gen ATM NGK 2.0 is one of three products delivered as a single programme. One data model across the three means no finger-pointing between vendors at two in the morning.
This product
ATM driving, ATM Service, device and cash monitoring, electronic journal, estate management.
genatm.com
Card management
Card lifecycle, onboarding and KYC, personalized and instant issuance, embossing, HSM services, digital and virtual cards.
Issuance switch
ISO 8583 routing for ON-US and OFF-US, scheme connectivity, FX, risk, fraud and AML hooks, clearing, settlement and chargebacks.
by TantraFino
Next step
Send us your terminal mix, cassette configuration and per-ATM currency plan. We will come back with a driving and monitoring design, a sizing note and a delivery schedule.